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FAQ (General)

Are there any training videos I can watch?

Under the Help menu you will see Help Videos and Webinars.

The Help Videos page has a selection of videos that cover some of the most commonly used features. Click HERE to go to the Video Tutorials page.

The Webinars page contains the complete selection of our webinar archives. You can scroll through the titles and descriptions to find the webinar that covers the topic you are looking for. Click HERE to go to the Webinars page.

 

How do I change the contact information appearing on my websites?

To change or edit your contact information:

  • Click on My Account (top right corner)
  • Click Edit
  • Click on the tab of the information you would like to change

Your information will appear on your website exactly as you have entered it. For example, your phone number will appear in the format you enter (866) 809-8033 or 866-809-8033 or 866.809.8033

Email Marketing - How do we stack up?

When it comes to Email Marketing, we think you will be surprised to learn all that we have to offer.

Our Email Marketing System is one of our most important technologies, if not the most important one. In today's world you can not be an effective marketing system with out having this in place. It was important that we get this right. We have spent years getting our technology perfected. We have processed millions and millions of emails along the way. Every day we monitor our Email Reputation with the major ESP like gmail, yahoo, hotmail, and more to ensure our IP reputation is excellent. We have seed lists in place with all major ESP to ensure deliverability through SPAM traps.

See how we compare to popular Email Marketing Systems like ConstantContact, VerticalResponse, AWeber, MailChimp, etc.

How does the trial work?

You will submit your credit card information at the time of purchase and be charged for $1 for 14-day access to the product. After those 14 days, your card will be charged based on the subscription you choose. You can always change subscription levels at any time.

How do I purchase a Membership?

Under the "Pricing" tab, you will see the three membership levels presented. Choose the membership that is right for you and click on the corresponding icon.

2 Levels of Membership

  • Professional - $39.99/month (with 14-day trial for $1)
  • Premier - $59.99/month (with 14-day trial for $1)

To go to the Pricing page, click HERE.

What is the difference between the Professional and Premier Memberships?

Both memberships have all of the main features and functionality you will need to successfully run your business.

Some of the features only available with Premier:

  • Premier allows you to have up to 10,000 contacts in your database (vs 5,000 for Pro)
  • You can transfer leads to another LeadOutcome subscriber on your team
  • You can host your Marketing Websites (Get New Patients, Get New Clients, etc.) on your own domain.
  • To see more of the benefits of Premier, click HERE to see the Feature Comparison chart.
How do I change or upgrade my membership?

You can change or upgrade your membership at any time. On your Dashboard, you should find a link to 'Upgrade Now' if your current subscription type is Basic or Professional.

Additionally, if you try to access any tools that aren't available in your current membership, you'll find an upgrade link where you can upgrade your subscription type.

You can also click here to add the new membership type to your cart. Upon check-out, you'll get another 14-day trial period with your upgraded membership.

Can I get a refund for my subscription?

All of our memberships and monthly subscriptions come with a one month free trial and can be cancelled at any time. We do not offer refunds for previous months or for unused portions of your subscription.

Please refer to our Terms & Conditions for more information. 

How does the LeadOutcome system compare to other similar systems?

How do we compare to other email system such as Constant Contact, iContact, Sendpepper, Office Autopilot, aWeber, etc.?

There is no comparison really. There is no other email marketing platform with the range of features and benefits that LeadOutcome has now and will have in the near future.

  • It is an email marketing platform with the “best of class” email marketing and tracking features built in.
  • It features a CRM with features similar to Sugar CRM.
  • It has lead tracking and scoring features similar to Marketo.
  • It offers Marketing bundles that include:
    - Customizable websites that are maintained for you and that tell your prospects you know their market
    - Well-written prospecting emails you can customize
    - HTML templates for your own emails
    - Newsletters and webinars
  • And all of this is offered at very affordable monthly subscription prices.
How do I setup a custom domain?

To setup a custom domain, follow these steps:

  1. Buy a domain from your favorite Registrar. (i.e. yahoo, godaddy, etc..)
  2. Create a DNS A record that points to the IP address 162.242.198.149 (If you do not know how to do this, call your registrar's technical support team and ask them to do this for you. NOTE it can take several hours before the new IP address is visible on the internet)
  3. Send an email to support@leadoutcome.com with a request for a custom domain and include your custom domain in the email. We will set it up for you and email you back as soon as it is done.
  4. *Custom Domains are available to Premier Members only.

Do custom domains just forward to the subdomain?

It is not a forward. You will register the domain and create a DNS 'A' record that will point to our IP address.

How will my custom domain affect my 1-Click Emails?

There are links within the pre-written 1-Click emails that were designed to go to the standard prefix based domains (eg: prefix.get-new-patients.com). If you have a custom domain and are using one of the pre-written emails, you will need to change the links to go to your custom domain url.

To change the links:

  • Go to the email and click the Edit button
  • Right click on the text that is hyperlinked
  • Click on Edit Link
  • Enter the URL for your custom domain in the URL field and save
  • Click "Finish" in the email editor. (We always recommend sending a test email to yourself to verify that your link works!)
Can I purchase an email list and do a mass email campaign?

No, you may not purchase email lists of any sort and upload them into this system for a mass email campaign.

Please read our zero tolerance SPAM policy.

You are permitted to send out emails to contacts, individual prospects, and customers who have given you explicit permission.

How do I cancel my LeadOutcome membership subscription?

To cancel your LeadOutcome Membership, please log into your account and click on the My Account tab at the top right.

On this page to the far right, you'll find a 'Cancel' link:


Click this link and follow the prompts to cancel.

Please note that we do not offer refunds for unused portions of your membership. Please review our Terms & Conditions for more information.

If I cancel my subscription and decide to come back later, can I get the same pricing I have now?

Once you have cancelled a monthly subscription for any service, you will be subject to the current pricing of that service if you decide to repurchase.

How can I find my Affiliate ID?
Your Affiliate ID is the number that appears in your AccountID on the Dashboard and in My Account.

For example, if you see on your dashboard account-12345, then your AffiliateID is 12345.
What are LeadOutcome's support hours?

Our support is available between 9a EST and 5p EST. We do not currently have weekend support, however we do have systems in place to monitor the performance of the system and ensure that there are no issues over the weekend.

You may still give us a ring or send us an email over the weekend and we will return your call on the next business day.
 

Email: support@leadoutcome.com
Phone: 1-866-809-8033

How do I contact support?
Support is typically available between 9a EST and 6p EST, Monday to Friday. You can get support via the following methods:

Visit HELP to get most of your how-to questions answered. Here you'll find a variety of mediums, such as video, webinars, and text documentation.

Click the Chat Now button at the bottom right of LeadOutcome. When unavailable, you'll see Leave A Message. We typically try to respond within 6 hours (depending on when the ticket was submitted).

Send us an email to support@leadoutcome.com. We typically try to respond within 6 hours (depending on when the ticket was submitted).

Give us a call at 1-866-809-8033. If you are unable to reach someone, please leave us a voicemail and we will contact you (we typically try to respond within 6 hours, depending on when the voicemail was left).
How do I get Help?

We are here to Help!

Support is typically available between 9a EST and 6p EST, Monday to Friday. You can get support via the following methods:
  • Visit HELP to get most of your how-to questions answered. Here you'll find a variety of mediums, such as video, webinars, and text documentation.
  • Click the Chat Now button at the bottom right of LeadOutcome. When unavailable, you'll see Leave A Message. We typically try to respond within 6 hours (depending on when the ticket was submitted).
  • Send us an email to support@leadoutcome.com. We typically try to respond within 6 hours (depending on when the ticket was submitted).
  • Give us a call at 1-866-809-8033. If you are unable to reach someone, please leave us a voicemail and we will contact you (we typically try to respond within 6 hours, depending on when the voicemail was left).
What is your SPAM policy
Under no circumstances does leadoutcome condone sending email to people who have not agreed to receive emails from you. For more details see SPAM POLICY
Terms and Conditions
Here is a link to our Terms and Conditions.  The highlights below.

When you purchase LeadOutcome, it comes with an unconditional no questions asked 14 Day Money Back guarantee.  This is offered to our membership products and typically to all our products and campaign kits we sell.

In general, the LeadOutcome service is offered on a month-to-month basis.  This means there are no long term contracts.  You can cancel at anytime and we will not bill you on the following month.

LeadOutcome also offers you a referal program where you can get LeadOutcome essentially for free, by simply refering 3 people.

Who owns your data?  You of course!  No questions asked

Is my information kept private?  Yes.  All of your leads, campaign, emails, landing pages is owned by you.  No other LeadOutcome 3rd party will have access to it.
To request a demo, submit your contact information and a LeadOutcome specialist will contact you shortly or book a time that works for you. Reserve My Spot
Format: (xxx) xxx-xxx

Getting started with LeadOutcome is quick and easy. Choose your package below.

1) Choose Package2) Registration3) Checkout
Basic

Coming Soon

  • 100 Contacts
  • Lead Import Wizard
  • Limited 1-Click Library
  • Limited Campaigns
Coming Soon!
Premier
$159
per month
  • 10,000 Contacts
  • Lead Import Wizard
  • Unlimited Opt-In Forms
  • Tracking & Scoring, Rules
  • Custom Lead Fields
  • Unlimited 1-Click Library
  • Unlimited Campaigns
  • Transfer Leads to Team
  • Campaign Kits
  • Marketing Recipes
Professional
$129
per month
  • 5,000 Contacts
  • Lead Import Wizard
  • Unlimited Opt-In Forms
  • Unlimited 1-Click Library
  • Unlimited Campaigns
  • Tracking & Scoring

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